Entrepreneurs are finding the fast-rising microblogging site to be a useful tool for reaching out to customers

By Jeremy Quittner

Here’s what happened when Chris Savage, the chief executive of Wistia.com, searched for the phrase “private video sharing” on Twitter, a social networking site. One post he found read, “A teacher requested a private ‘video sharing’ Web site so that specialists can observe student behavior—can anyone refer one?”

That got Savage’s attention. He e-mailed back: “Still looking for a private video sharing site?”

Minutes later came the reply: “YES! It’s the first request for one—thought I’d hit up my tweets before [I] go digging.”

Savage: “Cool. You may want to check out Wistia.com. Full disclosure, I’m the CEO; -)”

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Written by Sarah Perez / March 26, 2009

Gartner released a report today that highlights the different ways that companies are adopting Twitter for business use. Although Twitter was originally intended for communication among individuals, a number of organizations have begun to actively participate on the platform. However, not all companies are using Twitter in the same way. Some are tweeting, some are just listening, and some really savvy companies are doing both.

Before any company employees start tweeting, it would be a good idea to remind them that the same rules that apply to other web participation (like blogging, for example) also apply to Twitter. “As Twitter is a public forum, employees should understand the limits of what is acceptable and desirable,” says Jeffrey Mann, research vice president at Gartner. “If organizations have not defined a public Web participation policy, they should do so as quickly as possible.”

Based on Garnter’s research, they have narrowed down the four different ways that companies are using Twitter today: direct, indirect, internal, and signaling. Here’s what those mean:

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About The Author: Abe Cherian is the founder and CEO of AdClickMedia.com, an online advertising network and a subsidiary of Multiple Stream Media.

You’ve seen countless articles and e-books written about it, but do you know how to market online with Twitter? If you don’t, you’re not alone. Most marketers are still boggled when it comes to using Twitter in their promotin efforts. The main reason is because marketers don’t realize the sheer ingenuity of our favorite microblog’s 140-character limit communication. The reality is that the internet is information overload for most people. The genius of Twitter is that communication is forced into small chunks of information which most people can willingly digest. Presented with the option, people are more inclined to read a sentence or two as opposed to a long, involved blog entry or email! In this article, I will demonstrate how Twitter can not only be used by your business for marketing purposes, but also for customer service, product development, free publicity, and valuable access to experts!

Twitter for Marketing

If marketing entails everything you do to place your product or service in the hands of potential customers, including all communication, relationship building, and brand recognition - Twitter makes it instant.

For this reason, it is the perfect social networking platform for announcing sales, specials, and promotions. Many larger companies, such as Dell, have a Twitter account to announce sales as soon as they become available. As a small business owner, you can harness the power of Twitter this way too!

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by Erik Sass

As a business-to-business marketing platform, Twitter has legs. About 56% of Twitter users say they use the online social communication site for business purposes, according to Rodney Rumford, a social media guru and one of the keynote speakers at the inaugural Gravity Summit on Social Media in Los Angeles Wednesday.

The statistic, based on a survey of 700 Twitter users, suggests the service’s value as a business-to-business marketing platform, alongside its emerging utility for consumer marketing.

“Twitter is a goldmine,” Rumford said, adding that a number of big consumer brands are already on the site–including Starbucks, which currently boasts about 6 million followers.

Rumford also noted that small businesses are using Twitter to advertise, citing the example of a gourmet Korean taco truck business in Los Angeles which since its launch in November has built a following through Twitter: “The driver tweets where the truck will be 20 minutes ahead of time, and literally hundreds of people show up,” one conference attendee confirmed.

Marketers can use Twitter actively or passively, Rumford says–in the first case by reaching out with promotional messages, and in the second by setting up a “listening engine” that allows them to track consumer sentiment in public postings on the site. Any active marketing must be handled carefully to avoid alienating consumers with the appearance of dishonesty or inauthentic, impersonal messages: “It’s not a campaign, it’s a conversation,” he said.

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