by Steve Adams
1. Put yourself in your customer’s shoes: Small business owners and entrepreneurs like to jump right in and get started, which is crucial to success, but it’s also important to prepare and plan and set objectives, especially when it comes to email marketing. When you’re getting started with email marketing make sure you step back and think through what you’re trying to accomplish. The best way to do this is to try and see things through your customer’s eyes.
* Ask yourself what type of information would attract attention and get people to open, read and act on your email campaigns.
* Do they want coupons, special offers or promotions?
* Would they respond better to valuable information and practical tips they can use?
* Often the best e-newsletters include a mix of sales with expert opinions and advice.
2. Make a 2009 email marketing plan: Once you’ve established your email marketing objectives, you can build an email marketing plan for the year. Look at the calendar, again from your customer’s perspective.
* Map out promotions, topics and campaigns that will help you reach out to your customers at the right time with the right information.
* It sounds like a challenging task, but you know your customers better than anyone else, so roughing out a flexible plan for the year shouldn’t take more than a couple of hours.
* Investing planning time up front will dramatically improve the performance of your email marketing campaigns. And your customers will appreciate getting relevant emails right when they want them.
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