Archive for the ‘Business’ Category

4 Ways to Gain Customer Loyalty

Stand out on the cheap with superior customer service.

By Ray Silverstein  | Entrepreneur.com
I recently dined at a very old, very famous restaurant in Chicago. I’ve been pondering the subject of customer service ever since.

This restaurant–let’s call it The Old Gray Mare–was once the gold standard of American seafood restaurants. It was celebrated for its outstanding menu, classic decor and responsive service. When you made a reservation there, you could count on having an exceptional evening.

This time around, it was anything but. Thank goodness I had a lively dining companion; otherwise the evening would have been a total disaster. The decor was outdated, the food was average and the wait service was slow and unresponsive. The Old Gray Mare–she ain’t what she used to be.

This is a perfect example of what not to do in business. Don’t take your customer or market position for granted. Don’t let your service capabilities slide. Don’t coast on your reputation while allowing your brand to deteriorate. Inevitably, it will catch up with you.

Key Marketing Tips for the Aspiring Online Entrepreneur

By CarolAnn Bailey-Lloyd. Follow her @CarolAnnB.

cbl-web-surferIf you’re new to online business and are trying to surf through the sometimes murky waves of the Internet, then the first thing you need to do is take a deep breath and relax. Nothing can get you more worked up than your own nerves doing a hoodoo number on your mind.  I’m going to offer you a few tricks of the trade I’ve learned along the way and hope that you’ll benefit in some small way.

1. Market Research and Analysis: This is where successful marketing plans spring to action. Justifiably, clients (or buyers) must want to achieve specific goals, so usability and receptiveness are crucial components that ultimately become the deciding factor for potential purchases. Analyze your products and/or services. Obviously, you must have a great product or service to offer your potential buyer.

Here are a few questions you should ask yourself:

  • Consumer Demand: What is it about my product (or service) that makes it essential to consumers? What sets my product (or service) aside from other competitors or like products?
  • Communication/Presentation: Do I inform my potential consumers with detailed accuracy? Is my product (or service) being presented in its best light? Can I improve its viewer-ability?
  • Amenities: Do I offer any special tools or tips (e.g., videos, workshops, eBooks, etc.) that enhance my products and/or services?
  • Accessibility: Is my product (or service) easily accessible and within reach?
  • Branding: Do I have a memorable slogan/brand? (e.g., Wendy’s “Where’s the Beef?”)
  • Quality/Affordability: Is my product (or service) affordable, and does it offer quality? Are financing or other loan options available?

2. Strategic Planning and Implementation: Examine your current marketing and advertising campaign to determine the best way to meet and exceed consumer expectations and demand. Try to discern which tactics are working and which ones aren’t. That doesn’t mean you have to entirely abandon the processes that you are utilizing, but it does mean that you might need to take a second approach as to how you go about your day-to-day web operations. After you’ve explored trends, applications, and web 2.0 marketing strategies, it’s time to jot down a plan of action to create real sustainable wealth in your professional business. Remember too, that two heads are always better than one; so get a professional (or personal) opinion from a friend or colleague to get her reaction on your commercial appeal.

3. Website Development and Promotion: The most critical aspects of marketing your product or service online are to know the foundation of Internet marketing and how to successfully harness the power of the World Wide Web at the stroke of your fingertips. cbl-lightening-in-a-globeHow? Since the conception and birth of the Internet, advertising has taken on dramatically new angles, and is steadily climbing to popular ranks among the masses.

While large audiences still prescribe to network and cable television programs, the Web audience is growing by leaps and bounds. Aside from being a vital instrument for student and professional research projects, the Internet has become an ever-expanding media outlet for entertainment, information, work and direct-advertising. By integrating all points of a strategic marketing campaign, virtual web advertising agencies are able to assist clients with interactive ad campaigns that help promote exposure to clients (services and/or products).

In addition to frugal facilitation of free online marketing tools like PR-Inside.com, Free-Press-Release.com, and various online article distribution sites, Web 2.0 technologies are reinventing the way online businesses and professionals perform and succeed in today’s tough economic environment.

* Emerging web 2.0 technologies (e.g.: Twitter, FaceBook MySpace, LinkedIn, VOX, Me2everyone; Google Reader, FriendFeed, Mixx, Reddit, StumbleUpon, Blip.fm, YouTube, HolisticTwitter, InSocialMedia, Wordpress, eBlogger, etc.) are excellent networking tools to help brand you and your services (or products).  *PsstTwitter is my personal favorite social networking site, but I’m not telling anyone!

Don’t forget to utilize Meta tags and basic hotmail coding including anchor text links and linked graphics to enhance your web presence and visibility. This means using keyword/keyword phrase-rich, original content as copy and as distributable articles to assorted article-hosts.

To your success!

© 2008 TwiTip Twitter Tips.

5 More Things You Do To Get Business On Twitter

By Chris Johnson of Guerrilla.me - Follow him @genuinechris

One reason alone is why I’m on twitter. To make money. I don’t mean to give Lara the willies. But it’s true. I also post stuff about my kids. I also have made great friends from twitter. I’ve also learned a ton about the world. Still, at the end of the day, twitter is about earning customers for me. Or, should I say, helping people. It’s working. I’m doing enough business to support my family of 4, just from Twitter.

[Honesty Box: We live in the Midwest and are radically cheap.]

This is the ethos you need to have starting out:

1.) Value And Honor Every Relationship Possible. Twitter is about relationships. It’s about small communities, ideas bouncing around. You’re there to help everyone possible. You’re there to be of service. Get it? You have to help people. Let’s get specific: be of maximum service to 100 people at and around your level. Get to know them. Go out of your way to help. For free. If you need to, put a spreadsheet down to remind yourself to interact with them and encourage them.

2.) Stop Broadcasting & Automating. OK, you can repeat stuff. And you should. You can use Twuffer. And you should. But if you’re gonna roll with the “Hey, here’s a widget that gives you 9,000,000 indifferent followers in 5 minutes,” you’re not giving anything good. You’re not adding value, you’re the guy at the wedding trying to hook you into MLM. You’re also marking yourself as a newbie. Use search.twitter.com to follow keywords as I mentioned in this post.

3.) Stop begging for love from the big names. I see people trying to get attention from “name brand” blogger with 25,000 followers with nothing more to give than “Hey check out my site, what do you think.” You don’t make it big by getting a @mrskutcher to notice you. You make it big by giving value to someone with 500 followers, and having him get so happy he refers his friends to you, on and off twitter. Help people first and you’ll win.

4.) Get Local, dog gone it. Probably the biggest mistake I made was to eschew the local market to chase other business. That was dumb. It’s something I’m correcting, but I’ve lost the first mover advantage in Columbus, OH. I’ve just started reaching out. What I’ve learned? Twitter provides instant rapport when you call on them. Twitter + your local area makes it even better. Had I done this a year or more ago, I would have had results much sooner.

5.) Don’t Follow So Many People. Following is a promise. To care, to watch, even if intermittently. To link, to help. I “follow” 1800 and that’s far too many. I can only watch about 300-400. I am representing that I care about people I don’t know, and that, I find deceitful. Your mileage may vary depending on how you use twitter, but following people you don’t watch isn’t my thing. I’m in it and about relationships. True fans, true friends. Not mass numbers.

© 2008 TwiTip Twitter Tips.

5 Common Sense Twitter Tips To Keeping It Real On Twitter

By CarolAnn Bailey-Lloyd. Follow her @CarolAnnB.

Now that you’ve joined the twitter bandwagon, you’re trying to figure out the best way to attract quality followers to your twittosphere. I don’t know too many folks who want a wave of spam bots following them, but sometimes that’s what we might end up with if we’re not careful with our twitter approach. What’s a twitter newbie to do when she’s new to the twitter-scene? Use the following twitter tips to create a presence that’s both clear and notable:

1. Did you create your twittosphere for a professional agenda? Identifying your niche market is the first key to attracting the audience you want on twitter. It’s also the most excellent way to develop enticing tweets to engage twitter users. If you’re on twitter for pure professional grounds, then you must offer tweets that invite potential clients. Remember, consumers (whether in virtual time or real time) want value for their purchasing dollar. As a professional twitter-tweeter, you must provide quality and relative information regarding your product (or service). And just like any bricks-and-mortar business, friendly small talk is in order. Tell twitter users about yourself — how you got started in your business, why you got started in your business, why you feel strongly about your business, who facilitates your business, and what makes your business a step ahead of the grain. Add a splay of links to your Website…but tread carefully; too much of a good thing isn’t always the best method to earn patronage. Offer links to associated information as well. There’s a right way and there’s a wrong way to achieve professional success on twitter. If every tweet contains a link, you’re probably talking at your twitter base - that’s the wrong way. If your tweets offer engaging dialogue, a random splay of links, and an answer/question-type format, you’re communicating with your twitter base - that’s the right way.

2. I joined twitter to establish friendships. If you joined twitter simply for personal reasons, then you’ve got just about free reign on how you approach your twittosphere. Common sense, however, plays a major role in how you develop and expand your personal twitter network, too. Don’t be the twitter playground bully and expect people to like you. If you come onto the twitter playing field to simply dump your negative energy, then you won’t attract quality friendships. Instead, you get what you receive: misery loves company.

cbl-clip-art-monkeyMonkey-see, monkey-do… Our twitter followers often mimic our personalities (and visa vie) to some degree. For example, if you share music through Blip.fm or other twitter-aligned musical sites, you’ll find that your followers are more than likely music connoisseurs. If you like baking pies and pastries, your followers can probably offer you the latest recipe for homemade apple pie. And that is what it’s really all about; twitter — that is. Twitter is the social networking scene that allows ordinary…and sometimes extraordinary folks to strike common grounds in a mutual network of millions. Where else in the world can you go and have the opportunity to touch the mind, heart, and spirit of multi-generational cultures, creeds, and races?

3. Love…American style: I want to find true love on twitter. While twitter is a great social networking portal, I can’t say whether or not true love has blossomed on this media giant. Just like any social scene, individuals must exercise caution when attempting to develop any relationship - personal or otherwise. Unless you can confirm a potential significant other’s intent beyond a shadow of a doubt - tread carefully.  In today’s fast-paced virtual society, we get easily side-tracked by the now-moment of time. This often translates into making ourselves readily vulnerable to online predators, which have less-than-desirable intentions. Don’t offer personal information (home phone number, address, etc.) unless you absolutely trust an individual. Just because it’s twitter, doesn’t make it safer.

4. Trying to expand your group’s reach? If you’re like other hobby-loving creatures of habit, then twitter is perfect for you and the expansion of what it is you like to do. It’s also an excellent venue to expand outreach for independent causes like cancer, the Humane Society, and Eco-friendly organizations, among others. If your intention is to acquire more members and/or support of your cause, twitter gives you the perfect platform to get in contact with interested individuals. On twitter, you can post your concerns, your needs, and your goals. Learn who is researching resolutions, how you can become part of the solution, and where you can go to learn more. That works, too, if you’re offering information and resources about your group. But again, remember to keep your conversations light and friendly. Too much chatter and not enough dimensions to your communication can be a real buzz-kill.

cbl-clip-art-zen5. I want to explore my philosophical side on twitter. Now that’s a topic I can personally get into. On twitter, there’s an explosion of diversity. From orthodox religious individuals to those seeking Zen enlightenment — spirituality and philosophy is alive and well here. Twitter is home to psychologists, spiritual mentors, personal and professional coaches, psychics, astrophysicists, astrologists, astronomers, actors, musicians, clerics, engineers, and more. The best part about the twitter climate is that every one has something to offer to the virtual hemisphere of knowledge. Teaching and learning is an everyday occurrence on twitter because it’s almost guaranteed that you will learn something new each time you login. And if you’re a real people-person, you’ll be able to share your ideas, philosophies, theories (and maybe conspiracies)…and in return, you’ll gain a wealth of retrospection, investigation, and potential answers.

Most importantly, keep it real on twitter. Don’t go beyond your area of expertise. Don’t lead individuals on with superficial tweets. Don’t give advice when no one has asked for it. Don’t be rude. And yes, learn how to “listen” on twitter before you respond; part of being a good communicator, means knowing what to tweet and when to tweet it.

© 2008 TwiTip Twitter Tips.